Clasps and fastenings
Visible wear, movement or damage around clasps, catches and connections.
Complimentary jewellery health check
Bring the jewellery. Leave knowing what deserves attention.
Bring up to three pieces you are worried about or simply want checked. Helen or David will listen to what has been concerning you, examine the visible condition and explain what deserves attention now, what can be watched and when a fuller assessment may be sensible.
Up to 3 pieces, no obligation, Hatton Garden, London
No obligation
The purpose is clarity. You do not need to approve work during the appointment.
Personal guidance
Speak directly with Helen or David about what you have noticed and why the piece matters.
No membership required
The complimentary initial check is available whether or not you join the HD Studio Circle.
What we can look at
A visible condition check, guided by your concerns.
This is an initial visual assessment, not a laboratory report, authentication, formal valuation, grading report or insurance document. Its purpose is to help you understand what may need attention and what may simply need watching.
Settings and claws
Visible signs of wear around the parts that hold stones in place.
Stone security
Concerns about movement, looseness or changes you have noticed while wearing the piece.
Metal condition
Visible thinning, splits, distortion, worn joins or damage to the main structure.
Previous work
Visible signs that earlier repairs or alterations may affect what is advisable now.
What needs attention, and what can wait
Guidance on whether monitoring, further assessment, repair, resizing, polishing or remodelling appears appropriate.
How the health check works
A simple appointment, no pressure to proceed.
The aim is to separate what deserves attention now from what can be watched, and to explain when a fuller assessment may help.
Book and mention the pieces
Select the complimentary Jewellery Health Check and tell us what you would like checked. The complimentary appointment covers up to three pieces.
Come in with the pieces
Share what you have noticed, what worries you and how each piece is normally worn.
Look at the condition together
Helen or David will examine the visible condition and explain any concerns, limitations or areas worth monitoring.
Leave with a clear recommendation
You may be advised to monitor the piece, arrange further assessment or consider a care service. If you would like HD Studio to remember a care note or future check, that can be recorded separately with your permission.
If you want the care relationship to continue
We can remember the useful parts, not just the transaction.
The aim is to make future visits easier while keeping your choices about communication clear.
A care note, if it helps
If HD Studio has looked after or checked a meaningful piece, we can keep a simple care record so a future visit begins with useful context rather than from zero.
A future reminder, only if you ask
Some jewellery benefits from another check after a period of wear. A reminder is only recorded when you request it. Joining Circle emails does not switch reminders on automatically.
The Circle is optional
You do not need to join the HD Studio Circle to receive the complimentary initial Health Check. If you do join, it simply gives the ongoing care relationship a clearer home.
Your appointment
A personal conversation with Helen or David.
There is no call centre or anonymous hand off. Your health check begins with Helen or David at HD Studio London, with the jewellery in front of you.
Personal advice and thoughtful jewellery care, in the heart of Hatton Garden.
Jewellery health check questions
What the complimentary check includes, and what it does not.
Clear expectations help make the appointment useful from the beginning.
Is the jewellery health check really complimentary?
Yes. The initial visual Health Check is offered without charge and without obligation to approve work.
How many pieces can I bring?
The complimentary Health Check covers up to three pieces per appointment. If you have more, mention this when booking so Helen or David can discuss the most sensible way to allow enough time.
Do I have to join the HD Studio Circle?
No. The Health Check is complimentary whether or not you join. Circle email consent and personal jewellery care reminders are separate choices.
Is this a jewellery valuation?
No. It is an initial visible condition assessment and conversation. It is not a formal valuation, authentication, grading report, laboratory report or insurance document.
Will I receive a repair quotation?
If repair or another service appears appropriate, we can explain what would need to happen from there. A reliable quotation may require a fuller inspection depending on the piece and the work involved.
Do I need to book?
Appointments are recommended so we can give the pieces proper time. Walk ins remain subject to studio availability.
Book your jewellery health check
A little time with the pieces in front of us.
Choose the Jewellery Health Check option on the appointment form and tell us which pieces you would like checked. The complimentary appointment covers up to three pieces.
Studio address
Unit 3.4, 3rd Floor, Treasure House
19 to 21 Hatton Garden
London EC1N 8BA
Visiting
Monday to Friday
10.00 to 18.00
Appointments recommended