Privacy policy
Privacy Policy for HD Studio London
Last updated: June 26, 2026
HD Studio London ("we", "us", or "our") operates hdstudioldn.com (the "Site"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, create an account, or make a purchase from us.
Our store is powered by Shopify. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Personal Information We Collect
We collect personal information to provide a curated shopping experience. The categories of information we collect include:
Contact Details: Your name, billing address, shipping address, phone number, and email address.
Financial Information: Credit card, debit card, or other payment details. These are processed securely via our payment gateway providers; we do not store your raw card details.
Account Information: Your username, encrypted password, and account preferences if you choose to create an account with us.
Transaction Information: The jewelry items you view, add to your cart, or purchase, as well as your order history.
Communications: Any details you share when contacting our customer support team.
Device & Usage Information: Your IP address, device type, browser settings, and information about how you interact with our Site (collected via cookies and tracking pixels).
2. How We Use Your Personal Information
We use your data for specific, lawful reasons under UK law:
To Fulfill Our Contract With You: Processing payments, fulfilling orders, arranging shipping with couriers, and sending order confirmations or invoices.
Customer Support: Managing your account, responding to inquiries, and maintaining our business relationship.
Security & Fraud Prevention: Screening orders for potential risk or fraud using your IP address and device details.
Marketing & Advertising: Showing you relevant online ads via Google Ads and the Meta Pixel, or sending promotional emails if you have explicitly opted in.
3. How We Disclose Personal Information
We do not sell your personal data. We disclose your information to trusted service providers who help us run our business:
Shopify: To host our store and manage your transaction data.
Shipping Companies: We share your contact and delivery details with Royal Mail and our other designated couriers to deliver your orders.
Marketing & Analytics Partners: We share limited browsing data with Google Analytics, Google Ads, and Meta Pixel to understand our website traffic and optimize our advertising.
4. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify as well as third parties that may be located outside the UK (such as Canada and the United States) using legally recognized data transfer mechanisms.
To help protect and improve our business, we use certain Shopify enhanced features. Shopify may make use of personal information collected about your interactions with our store, along with other merchants, to provide these features. You can learn more about this by visiting the Shopify Consumer Privacy Policy.
5. Your Rights Under the UK GDPR
As a UK resident, you have strong protections regarding your data. You have the right to:
Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Delete your data (the "Right to be Forgotten"), subject to legal data retention requirements.
Restrict or Object to us processing your data.
Withdraw Consent at any time for marketing communications by clicking the "Unsubscribe" link in our emails.
To exercise these rights, please contact us using the details below, or use the Shopify Privacy Portal.
6. Security and Data Retention
While we implement robust security measures, please note that no system is completely impenetrable. We recommend keeping your account credentials private and avoiding sending sensitive financial info over unencrypted email channels.
We retain your personal information for as long as necessary to maintain your account, provide our services, or comply with legal requirements (such as keeping financial and transactional records for 6 years to satisfy UK tax laws).
7. Contact Us
If you have questions about this policy, wish to exercise your rights, or want to make a complaint, please reach out to us directly:
Company Name: HD Studio London
Email: hdstudiolondon@gmail.com
Phone: 07775 601010
Website: hdstudioldn.com
Address: Unit 3.4, 3rd Floor, Treasure House, 19–21 Hatton Garden, London EC1N 8BA, United Kingdom
If we are unable to resolve a complaint to your satisfaction, you have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner’s Office (ICO) (www.ico.org.uk).